Telephone Systems

Commercial Phone Systems

There are three major types of commercial phone systems in the market today: key systems, Private Branch Exchange (PBX) systems, and KSU-less phones. The type of system you choose will depend on how many stations (extensions) you need and what features you require. A fourth type of phone system uses Voice over IP (VoIP) technology to route your internal calls over data networks, instead of traditional phone lines. For some businesses, VoIP systems can provide significant cost savings and other benefits.

Private Branch Exchange (PBX) phone systems

If your business typically requires more than forty extensions, or your needs dictate you need advanced functions from your business phone system, then PBX systems are often the solution. PBX phone systems used to be extremely expensive and only affordable by huge corporations with hundreds of extensions. Though this is still the case for larger installations, the development of the technology required has progressed to the point where a powerful, fully functional PBX office phone system for a small business is able to fit on the top of a desk. Nearly all these compact PBX phone systems come with all the features you might want as standard. You pay a premium for the programmability and flexibility that a PBX offers, but in most cases the price difference is not as much as you may imagine between that of a less flexible phone system.

Key Phone Systems

Key phones systems are more typical in businesses that require five to forty extensions. This type of telephone system uses a central control unit called the Key System Unit (KSU) to provide features and functions that are not available using ordinary phones. An example of this is: key systems using a KSU allow one extension to call another in house extension, and prevents any other users from picking up a line that is already in use. Key systems usually come as standard with most features any business would expect, but in some cases they are often less flexible than a PBX phone system.

The Right Size Phone System

It is important that when buying a new office phone system, that you know your requirements in advance. Knowing what features need to be included with your new phone system will stand you in good stead. It is best to consult with our sales people or technicians to choose the right system. When considering buying a new telephone system for your business, there are two major factors that determine the size of the system you require: Lines and Extensions.


AVAYA (NORTEL) Phone Systems

Overview of AVAYA Phone Systems

As the technology has marched forward, AVAYA Phone systems have kept pace, being continually enhanced in terms of features, reliability and ease of use. The nerve center of every AVAYA Phone system is a AVAYA Integrated Communications System. Three models offer choices for every application - from the smallest home office or branch with only a handful of extensions, to a multi-location business office with hundreds of ports - at a price point to suit any site.

AVAYA Compact Integrated Communication System

For growing yet budget-conscious businesses, AVAYA Compact Phone System uses a building-block design to grow from four outside lines and sixteen extensions up to eight lines and 24 telephone extensions.

AVAYA Modular Integrated Communication System

For dynamic, larger or multi-site businesses that need sophisticated capabilities, AVAYA Modular ICS., premier AVAYA platform, grows to support to 200+ ports in various configurations. Software and system expansion modules enable you to grow as your business needs change, both in capacity and features. For example, you could start with basic voice messaging, then add desktop messaging, add enhanced call center services or take advantage of networking to deploy telephony applications in one place yet extend capabilities to many locations.

Enjoy new levels of productivity, convenience and control

AVAYA phone systems are packed with call handling features that project a professional business image, ensure attentive service for every call and empower your staff to better manage their communications.

For example:

  • Transferring calls is easy. Simply announce the call and send it. If the other line is busy or unanswered, the call returns to you. No more dropped or misdirected calls.
  • Tones and music on hold assure callers that they haven't been forgotten or disconnected; a held-line reminder doesn't let you forget that an important caller is holding.
  • Distinctive ringing makes it easy to distinguish internal and external calls, so you can respond appropriately.
  • Speed dialing lets you dial up to 255 external telephone numbers using a three-digit code (up to 70 numbers using a two-digit code, with the AVAYA 3x8 Phone System)
  • Paging enables you to quickly locate a co-worker by making an announcement through AVAYA phones, auxiliary speakers or both.
  • A Conference feature lets you quickly bring a third person into a conversation.
  • A "Do Not Disturb" feature enables you to direct calls to voicemail without a phone ring, so important meetings won't be disrupted.
  • Programmable feature keys give you one-touch access to frequently used features.
  • The LCD window on AVAYA phones helps aid in the use of features, so even sophisticated functions are easy to use.

Configure exactly the right AVAYA phone system with add-on options, you can enhance your AVAYA phone system with options that precisely suit your business needs.

For example:

  • Voice messaging ensures that even when staff are away from their desks, their calls come through, and callers can leave information for them.
  • Integrated automated attendant ensures that calls are answered 24 hours a day and routed to the right people, departments or voice mailboxes.
  • Analog terminal adapters connect computer modems, fax machines, credit card terminals and other analog devices to the business telephone system without the need for a dedicated line.
  • Station message detail recording (SMDR) tracks the organization's calling activity, so you can monitor telephone costs and assign codes for client billing.


Improve business operations with integrated applications

At any time, you can enhance your AVAYA Compact ICS. or AVAYA Modular ICS. with an ever-expanding choice of integrated applications. Now your business telephone system can deliver capabilities formerly found only on large enterprise phone systems. With an affordable system scaled for a small organization, you can project a corporate-level image and a level of service quality that makes callers want to do business with you.

  • Advanced messaging with AVAYA Voicemail Call pilot 100 or Call pilot 150 goes beyond voice mail by adding automated attendant, desktop messaging, calling line ID, caller message classification prompts, digital networking and more - for 10 to 200+ employees.
  • AVAYA Call Centers support from 15 to 30 lines - up to 50 active agents - to establish efficient and productive contact centers. Real-time and historical reports enable you to optimize call center resources and service quality.